Scope of Services

EOP Media (“Company”) provides the following services to clients:

• Marketing Services – including but not limited to branding, digital marketing, content creation, advertising, SEO, and social media management.
• Staff Augmentation – providing skilled professionals for short-term and long-term engagements, including fractional CXO placements.
• Training Services – offering workshops, courses, and professional development programs.

All services are provided under the terms outlined in this agreement.

Engagement and Service Terms

• The scope, deliverables, and timelines for each service will be defined in a separate service agreement, proposal, or statement of work (SOW).
• The Company will perform services professionally and in accordance with industry standards.
• The client agrees to provide all necessary information, resources, and cooperation required for service execution.

Payment Terms

• Clients must adhere to the payment terms outlined in their specific service agreement or invoice.
• Payments are due 30 days from the invoice date unless otherwise agreed upon in writing.
• Late payments may incur a penalty of .5% per month on the outstanding balance.
• For retainer-based or recurring services, payments will be billed automatically on a monthly basis.
• No refunds will be provided for services already rendered.

Cancellation and Termination

Marketing Services Cancellation

• • Either party may terminate marketing services with 30 days written notice.
  • If canceled before campaign completion, the client remains responsible for all work completed up to the termination date and any third-party costs incurred.
  • Prepaid fees are non-refundable.

Staff Augmentation Services Cancellation

• • Either party may terminate staff augmentation services with 30 days written notice.
  • If the client cancels without the required notice, they will be billed for 1 month as an early termination fee.
  • Any remaining balance on an engagement will be due immediately upon termination.

Training Services Cancellation

• • Clients canceling individual training courses will receive a credit equal to the original purchase amount (less applicable taxes), valid for future training or services.
  • No refunds will be issued for cancellations.
  • Special training programs, including “The Big Ideas Experience,” have separate cancellation policies.

Full detail on all cancellation procedures can be found on the Cancellation Policy page.

Intellectual Property

• The Company retains ownership of all pre-existing intellectual property, methodologies, and proprietary materials used in service delivery.
• Marketing deliverables (e.g., graphics, written content) created for the client become the client’s property upon full payment unless otherwise stated.
• Training materials are for personal or internal business use only and may not be distributed, copied, or resold without written permission.

Confidentiality

• Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the engagement.
• Confidential information shall not be disclosed to third parties without written consent, except as required by law.

Limitation of Liability

• The Company is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the services.
• The Company’s total liability for any claim shall not exceed the total amount paid by the client for the specific service in question.

Non-Solicitation

• The client agrees not to directly solicit or hire any Company employees, contractors, or consultants engaged in providing services for 1 year after service completion.
• If a client hires a Company staff member during this period, a recruitment fee of 10% of the employee’s annual salary will be due immediately.

Dispute Resolution

• Any disputes shall first be resolved through good-faith negotiations between the parties.
• If no resolution is reached, disputes will be handled through arbitration in Williamson County, Texas.

Changes to Terms and Conditions

• The Company reserves the right to update these Terms and Conditions at any time.
• Clients will be notified of any material changes via email or an update on the Company’s website.

Contact Information

For inquiries, cancellations, or support, please contact: support@eopmedia.com